Privacy Policy
Your privacy matters to you at Sunrise Pixel Wood
Information We Collect
When you reach out for corporate floral arrangements or gift services, we collect information you choose to share. This includes your name, company name, email, phone, delivery addresses, and specific requirements for your floral needs. We also collect payment details when you place orders, though processing is handled securely by our trusted payment partners.
For our corporate clients, we may gather additional business details such as company registration information, preferred delivery timelines, and budget expectations. This helps us tailor our services to fit your business.
Our site collects certain technical details automatically when you visit. This includes your IP address, browser type, device data, and how you navigate through our site. We use this to improve site performance and understand how clients discover our services.
How We Use Your Information
We primarily use your personal information to fulfill orders and provide top-notch customer service. This includes processing orders, coordinating deliveries, creating custom arrangements based on your needs, and communicating about your service requirements.
We also use data to improve our services and the overall website experience. This helps us identify which corporate floral solutions are most valuable to clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
Sunrise Pixel Wood respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted partners who assist in running our operations. This includes delivery partners, payment processors, and technical service providers. These partners are contractually bound to protect your data and use it only for the services they perform for us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and use suitable technical and organizational steps to safeguard it. This includes safe data storage, encrypted transmissions, and restricted access to personal information within our company.
Secure Storage
Personal data is kept in protected systems with access controls and ongoing security monitoring.
Encryption
Confidential data transfers are encrypted to safeguard information as it travels between your browser and our platforms.
Limited Access
Access to customer data is granted only to staff members who require it to deliver services.
Although we deploy robust security measures, no online transmission method is totally risk-free. We continually update our security practices to defend against emerging threats.
Your Privacy Rights
You hold important rights concerning your personal data. Depending on applicable laws, you may be entitled to access, modify, erase, or limit how we use your personal information.
To exercise these rights, contact us using the details at the end of this policy. We will reply within a reasonable timeframe as required by law.
Data Retention
We keep personal information only as long as needed to deliver our services and comply with legal obligations. Retention periods vary by data type and the purpose for which it was collected.
Typical Retention Periods:
- Customer contact and order details: three years after the last service interaction
- Payment transaction records: seven years to meet tax and accounting requirements
- Website analytics data: two years and two months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or two years of inactivity
Cookies and Website Tracking
This site employs cookies and related technologies to enhance your online experience and gain insights into how visitors interact with our site. Cookies enable us to remember your preferences and evaluate site performance.
You can adjust cookie options through your browser settings. However, turning off certain cookies may affect how the site functions. For comprehensive details about our cookie practices, please review our Cookie Policy.
Third-Party Links
The site may include links to external websites or services. This privacy policy covers only Sunrise Pixel Wood and our website. We are not responsible for the privacy practices of third-party sites.
We encourage you to review the privacy policies of any third-party websites you access through links on our site.
Privacy Policy Updates
We may revise this privacy policy from time to time to reflect changes in our practices, offerings, or legal obligations. When major updates occur, we will refresh the "Last Updated" date at the top of this policy.
We encourage you to review this policy from time to time to stay informed about how we safeguard your privacy.
Reach Out Regarding Privacy
If you have questions about this privacy policy, want to exercise your privacy rights, or are concerned about how we handle your information, please contact us.
Reach Out Regarding Privacy
Sunrise Pixel Wood Privacy Team
91 Petunia Lane, London
London, United Kingdom SW1A 2AA
Email: info@sunrisepixelwood.click
Phone: +44 20 7946 0123
For matters related to privacy, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We strive to reply to all privacy requests within one week.